Privacy Policy

Information Collection and Use

CaseyAndFriends is operated and wholly-owned by turnkey merchandise programs, llc (“TMP”). Our company has a strict policy not to sell or share information to others differently than what is disclosed in this privacy policy. Information will be collected at several different points on the CaseyAndFriends website.

Surveys

From time to time, we may request your participation in a survey. Your participation is completely voluntary. Should you choose to participate, information we may request could include name, email address and demographic information (age range, zip code, etc.). Information you provide will be used to evaluate the function of our website and level of customer satisfaction in a range of areas

Customer Care

Our Customer Care Department is available to take your questions, comments and suggestions via phone or email. Contact information can be found on the CaseyAndFriends “Customer Care” page. It is our company goal and policy to read all messages and respond by the end of the following business day. Any information you provide in your correspondence is used to directly respond to the questions and comments you have submitted. To allow us to better serve you, you request that you provide as much specific information as you can. To improve our Customer Care, we may file your comments or decide to discard them upon review of your information.

Security

Your personal and sensitive information is of the utmost importance to us and we take every precaution to safeguard and protect your information. Whether you submit personal information online or offline, it will be protected. At CaseyAndFriends, we regularly review the website to make sure we are in compliance and have implemented the most current technology and industry standards. We want you to feel secure when you visit, browse and shop our website. We use a secure transmission (SSL) when you provide your credit card information. All credit card information is encrypted and stored on a server, which is not Internet accessible. Once your credit card information is stored, it cannot be displayed on our website.

Email

CaseyAndFriends does not condone or participate in the sending of Spam, unsolicited and commercial email. Only when you opt-in to receive email promotions from CaseyAndFriends will we send them to you. Also after opting in, we will only communicate with you via email regarding specific inquiries and orders you contact CaseyAndFriends about. By shopping at CaseyAndFriends or sending us an email, you are electronically communicating with us and in doing so are consenting to receive communications from us electronically as part of your shopping experience or in response to your inquiry.

To opt-in to receive emails and promotions you may enter your email address at any time at CaseyAndFriends. Receiving CaseyAndFriends emails is voluntary and if you would like to discontinue receiving emails, you may unsubscribe at any time. To unsubscribe you can simply click the ‘unsubscribe’ button at the bottom of each email, by emailing customercare@caseyandfriends.com or calling (855) 645-0295.

Links

Our website may contain links to other websites. We cannot be responsible for the content and privacy policies of those websites. We encourage you to view the privacy statements of each website you visit where your personal information is collected. This privacy policy solely applies to the information collection and use by CaseyAndFriends.

Legal Disclaimer

Should we be required by law, or in the good-faith belief that action is deemed necessary, we may disclose personal information to comply with the edicts of the law or with the legal process served upon us.

Contact Information

Questions, comments or concerns regarding this privacy statement should be directed to:

CaseyAndFriends
61 Clark Road North
Battle Creek, MI 49037
Phone: (855) 645-0295
Email: customercare@caseyandfriends.com

California Proposition 65

The State of California has passed California Proposition 65, which requires any product containing chemicals known to the State of California to cause cancer, reproductive harm or birth defects be specially labeled for consumers’ information. All product lead levels comply with FDA standards. Products will be marked accordingly, and CaseyAndFriends is fully compliant with California's statute.

Product Quality Guarantee

CaseyAndFriends works closely and very hard with our suppliers to design and produce products with the highest quality standards. We want you to be completely satisfied with your purchase, if you are not, please contact our Customer Care Department via email customercare@caseyandfriends.com or phone (855) 645-0295.